1. Purpose and Scope
This Acceptable Use Policy ("AUP" or "Policy") governs use of all services provided by OktoRocket, operated by ShopRocket, LLC ("OktoRocket," "the Company," "we," "us"), including its SaaS platform, VoIP communications services, and associated APIs and integrations (collectively, the “Services”). This Policy is incorporated by reference into OktoRocket’s Terms and Conditions, Master Services Agreement, and Subscription Agreement, and applies to all customers, users, and account holders regardless of which governing agreement applies to their account.
Violation of this Policy may result in suspension or termination of service as described in Section 6.
2. General Prohibited Conduct
Customers and users may not use OktoRocket's Services to:
- Violate any applicable federal, state, or local law or regulation;
- Infringe or misappropriate the intellectual property, privacy, or other rights of any third party;
- Transmit malware, conduct unauthorized penetration testing, or attempt to gain unauthorized access to any system, account, or network;
- Interfere with or disrupt the integrity or performance of OktoRocket's Services or the networks/systems connected to them;
- Reverse engineer, decompile, or attempt to derive source code from any OktoRocket Services, except as expressly permitted by law;
- Resell, sublicense, or provide access to the Services to any third party without OktoRocket's prior written consent, except as expressly permitted under the customer's governing agreement;
- Misrepresent identity or affiliation in a way intended to deceive.
3. VoIP-Specific Prohibited Conduct
In connection with OktoRocket's VoIP and telephony services, customers and users may not:
- Originate robocalls, autodialed calls, or prerecorded messages in violation of the Telephone Consumer Protection Act (TCPA) or FCC rules;
- Falsify, spoof, or manipulate caller ID information with intent to defraud, cause harm, or wrongfully obtain anything of value, in violation of the Truth in Caller ID Act;
- Engage in traffic pumping, access stimulation, or other artificial inflation of call volume or minutes;
- Commit or facilitate toll fraud;
- Disable, circumvent, or interfere with 911/E911 functionality, or misrepresent a Registered Location;
- Use the Service to transmit unlawful, harassing, or threatening communications.
4. SaaS Platform-Specific Prohibited Conduct
In connection with OktoRocket's SaaS platform, customers and users may not:
- Scrape, crawl, or extract data from the platform outside of documented, authorized interfaces;
- Circumvent usage limits, rate limits, or account-tier restrictions;
- Use automated means to create accounts or access the platform in a manner not authorized by OktoRocket;
- Consume platform resources in a manner that degrades service for other customers.
5. API, MCP, and AI/LLM Integration Use
OktoRocket may provide access to its Services through an application programming interface (API), Model Context Protocol (MCP) server, or other machine/AI-facing integrations (collectively, "Programmatic Access"). Use of Programmatic Access is subject to the general provisions of this Policy, and additionally:
Scope of use.
Programmatic Access may only be used in a reasonable manner consistent with the customer's own account, its authorized users, and its own legitimate business purposes. Customers may not use Programmatic Access to provide services to, or on behalf of, any third party or separate client of the customer, whether or not for a fee, without OktoRocket's prior written consent.
No resale or pass-through access.
Customers may not resell, sublicense, rent, lease, or otherwise make Programmatic Access available to any third party, including by exposing OktoRocket's API or MCP functionality through the customer's own product, service, or integration in a manner that extends effective access beyond the customer's own account.
Infrastructure impact.
Customers must use Programmatic Access in a manner that does not impose an unreasonable or disproportionate burden on OktoRocket's infrastructure, including through excessive call volume, request frequency, concurrency, or payload size. OktoRocket may impose, and update from time to time, rate limits, quotas, or throttling on Programmatic Access to protect platform performance and stability.
AI agent and automated use.
Where Programmatic Access is used by or through an AI agent, large language model, or other automated system acting on the customer's behalf, the customer remains fully responsible for all activity conducted through that access, including ensuring the automated system operates within the bounds of this Policy and the customer's own account permissions.
Suspension for violations or performance impact.
OktoRocket reserves the right to suspend or restrict Programmatic Access, in whole or in part, immediately and without prior notice, if OktoRocket determines in its reasonable judgment that a customer's use (a) violates this Policy, (b) exceeds the scope of rights granted under the customer's account, or (c) is causing or is reasonably likely to cause performance, stability, or security issues for OktoRocket's platform or other customers. OktoRocket will provide notice of the suspension and, where practicable, an opportunity to remediate before any further action.
6. Enforcement
OktoRocket reserves the right to investigate suspected violations of this Policy. Depending on the severity and nature of the violation, OktoRocket may, at its discretion:
- Issue a warning and request remediation within a specified period;
- Suspend access to the affected Service(s) pending resolution;
- Terminate the account, subject to the termination provisions of the customer's governing agreement.
Immediate suspension, without prior notice, may occur where OktoRocket reasonably believes the violation poses an imminent risk to platform security, stability, legal compliance, or the rights of third parties including violations under Sections 3 and 5 above.
7. Changes to This Policy
OktoRocket may update this Policy from time to time to address new risks, technologies, or regulatory requirements. Material changes will be communicated in accordance with the notice provisions of the customer's governing agreement.